Core Course: Volunteers in Human-Service Organizations

For people who want to serve others authentically, compassionately, and effectively.











Those of us who are drawn to volunteering in service organizations want to serve well.

We want to really benefit the organization and people we're drawn to.

That's a wonderful thing, and the organization you've chosen is lucky to have you.

But sometimes it's not clear how to serve well.

The purpose of this course is to help you understand what makes a good volunteer, and how to get the most out of your experience.

Because that's what you want, isn't it?

The Grow in Service Course for Volunteers will, in four classes, address the joys and challenges of volunteering, and encourage you to grow as you serve.

"In Carol's candid portrayal of the highs and lows of life at Miriam's House and within herself, she helped illuminate my own blind spots and areas of needed growth. After taking [Grow in Service], I have new tools to better know and care for myself and to better understand, value and care for those I serve."

Jill S. / Lydia's House board member and volunteer



Order your copy HERE

I wish I had taken a course like this at the beginning of my Americorps term in Washington, DC!

Carol draws on an incredible depth of personal experience, and integrates a wide range of resources with conversational videos that make it easy to think honestly about some of the most important and difficult components of being in service. You will exit the course not only with tools to better serve others, but strategies to best care for yourself.

Tracy Shirey

Americorps Member, 2014-16, Washington AIDS Partnership

Your Instructor

Carol D. Marsh
Carol D. Marsh

Carol D. Marsh was Founding Executive Director of Miriam's House -- a residence for Washington, DC's homeless women living with AIDS. Marsh lived and worked at Miriam's House until December 31, 2009, when chronic migraine disease forced her to resign.

Under her leadership, Miriam's House was home for more than 150 women and 30 children, and won the 2003 Washington Post Excellence in Nonprofit Management Award.

Marsh founded the FORUM FOR GROWTH IN SERVICE in 2017. She has spoken about her life and work at Miriam's House to various DC-area groups, including Georgetown University's Medical Residents (Family Medicine); Washington Scholars Program; ALIVE!; Washington AIDS Partnership; and Discipleship Year.

In August 2014, Marsh earned a Master of Fine Arts in Creative Nonfiction from Goucher College. Her thesis was Nowhere Else I Want to Be: A Memoir, published in January 2017. Learn more HERE.


Awards for "Nowhere Else I Want to Be: A Memoir"

  • GRAND PRIZE WINNER (Nonfiction): Authors Talk About it 2017 Book Contest
  • FINALIST: National Indie Excellence Awards (Memoir), 2017
  • FINALIST: Next Generation Indie Excellence Awards (Autobiography/Memoir), 2017
  • FINALIST: Sarton Women's Book Award (Memoir), 2018

Marsh's essays have been honored as the Winner of the 2016 New Millennium Writings Literary Nonfiction Award; as Honorable Mention in the 5th Anniversary Contest (2016) of the literary journal, Under the Gum Tree; and as Honorable Mention in Soundings Review's 2014 First Publication Contest.

Her essays have appeared or are upcoming in Los Angeles Review, River Teeth, New Millennium Writings Anthology,The Tishman Review, Lunch Ticket, bioStories, Getting Old Anthology, and Jenny Magazine.


Class Curriculum

  GROW IN SERVICE for Volunteers at Service Organizations
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  Class One: Characteristics of an Effective Volunteer
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  Class Two: Leaving Our Needs and Expectations at Home
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  Class Three: Implicit Bias and its Affect on Serving Others
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  Class Four: The Joys and Challenges of Authentic Service
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Frequently Asked Questions

Will I be tested and graded? Will there be assignments to submit?
GROW IN SERVICE/Volunteers in Service Organizaitons is only for your support, encouragement and challenge. You will not be tested or quizzed. You will be asked to complete a survey at the end of the course, but other than that, there will be no assignments to submit.
How long will GROW IN SERVICE/Volunteers in Service Organizations last?
Four weeks from the day you enroll. The classes are posted every seven days, and you'll get an email reminder for each one.
What if I am unhappy with the course?
Your honest assessment and feedback are important to us! Please contact us using the green button to the bottom left of your screen if you're unhappy, or have criticisms about certain aspects of the course.

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